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No account yet?

Create a europefamile.com account

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Create a business purchasing account

Shop easily as an entrepreneur. Order on account. Always receive a VAT invoice. And have as many users as you want for 1 account.

Create purchasing account

Wondering where your package is?

Track your package in your account

More information & questions

Need some more information? Here you will find it

To order

Step-by-step plan, problems & large numbers

On this page:

Order in 3 steps
Complaints
Adjust order
Order for large quantities

Order in 3 steps

  1. Place an item in your shopping cart

    Continue to ordering
    View my shopping cart

  2. enter your information

    Check your order.

  3. Pay for your order

    You will receive a confirmation email from us within 1 hour.

Questions and problems

No account yet?

Then you create this when ordering. Unfortunately, our employees cannot place an order for you.
Create an account

Problem while ordering?

Delete your cookies and try again.

Didn’t receive a confirmation email?

Is your order not listed under ‘ Orders ‘ in your account? And you ordered more than 1 hour ago? Please contact customer service. If your order is not successful, we will automatically refund you.
Contact

Item has disappeared from the shopping cart?

Do not switch from NL to BE while ordering, as items may be removed because they are not available in that country.

Received the wrong item?

  1. Register the item that you actually ordered, but did not receive, as a return.
  2. Send the item you did not order.
  3. Order the correct item yourself (again) and you will receive it the fastest.

Are you having trouble with the above explanation? Please contact us.

Complaints

Contact us:

Call, chat or email

Our chatbot Billie will search for the available contact channels for you, so that you can report your complaint.
I want to file a complaint

Submit a written complaint

Send a letter to: europefamile.com 
Attn: Van Boshuizenstraat 12, 1083 BA Amsterdam

Please provide the following information so that we can help you quickly and effectively:

  1. Case number (reference number of your customer service contact, 7 or 8 digits)
  2. Your name
  3. Your address
  4. Your order number (you can find it in your account )

You will receive an acknowledgment of receipt as soon as we have received your letter. You will then receive a substantive response from us within 7 days.

Adjust order

You can no longer adjust your placed order.

What you can do? As long as your item has not yet been shipped, you can cancel via the ‘Cancel item’ link in your account. We will email you if the cancellation is successful and after processing, we will refund you.

Does this not work? Then you can always return within the return period. You will then receive your money back after processing your return.

Report an item return

Order for large quantities

Would you like to place an order for larger quantities?
Request a quote

Payment methods

Pay afterwards, gift card, credit card and more

On this page:

Payment options
Postpay
Payment failed, was it debited?
Gift voucher balance disappeared
Problem with payment?

Payment options

  • iDEAL
  • Bancontact / Payconiq by Bancontact app: via your bank’s payment environment.
  • Pay afterwards: via iDEAL or Bancontact or transfer the money (within 14 days after shipment of the item).
  • Credit card (Mastercard, Visa or American Express): the amount is reserved and only debited after delivery.
  • Debit card: the amount is debited immediately
  • europefamile.com gift voucher/card
  • National Entertainment Card
  • Book voucher gift card
Question about payment methods

Tip: Air Miles, VVV gift cards and the Paper Book Voucher are not valid, but:

  • Exchange your Air Miles for a europefamile.com gift voucher on the Albert Heijn website .
  • Exchange your VVV gift card for a europefamile.com gift voucher on the VVV website . In your mailbox within 1 hour and can be redeemed directly on our website!

Subscriptions For subscriptions such as Kobo Plus or Select, you pay by direct debit, which is approved once via iDEAL

Postpay

  1. Choose Pay afterwards

    From your shopping cart, click on ‘continue to order’ and select the payment method.

    Why can’t I choose Postpay?

    It may be due to one of the reasons below that Postpay is not possible. Check which one applies to you. In some cases you can ensure that Post-payment is possible again. If that is not possible, choose another payment method such as credit card. The amount will then only be debited after delivery of the item.

    • The amount of your order is too high
    • You are using an invalid email address. Change this to a valid email address
    • You still have outstanding invoices. Pay this first.
    • The delivery address is invalid. Choose a different address.
    • You have opted for delivery to a collection point. Choose a different address.
    • The type of product you ordered. Payment afterwards is not possible if you order digital products or want to take out a subscription. Postpay may also not be available for laptops, mobile phones and other electronic devices.

  2. Your invoice

    Once your order has been delivered you will find the invoice in your account . We will also send an email with the payment link.

  3. Pay

    Pay your invoice with iDeal via the payment button in your account or transfer it manually to  . Provide the invoice number as a description.

    If you want to return your order, you do not have to pay. Once your return has been processed, the invoice will be cancelled. If you have already paid but still want to return, we will refund you as soon as your return has been processed.

Payment failed, was it debited?

Then we will pay you back. How quickly you receive the money depends on the reason and your payment method.
Technical failure
  • iDEAL, Bancontact or afterwards: within 3 working days.
  • Credit card: the reservation will be canceled within 1 working day.
  • Debit card: within 3 working days
  • Gift voucher/card: topped up in your account within 4 hours.
Transaction expired
  • Gift voucher/card + iDEAL or Bancontact payment: the gift voucher will be topped up in your account within 4 hours.

Gift voucher balance disappeared

In the event of a failed or uncompleted payment, where payment was (partially) made with a gift voucher, the balance of your gift voucher may have been debited. Don’t worry, this will be automatically upgraded within 4 hours.

Problem with payment?

A few tips:

  1. Please try again later, this may be a temporary glitch with your bank or credit card company.
  2. If possible, pay with another payment method.
  3. Pay with a different browser or device.

Delivery options and costs

Shipping costs, evening delivery and more

On this page:

Find information about delivery options, shipping and shipping costs here.
Your entire order in 1 box
Deliver to a PO Box address

Find information about delivery options, shipping and shipping costs here.

Standard shipping (within NL and BE)
Select members pay no additional shipping costs for all shipping options (€119.99 per year)
OrderDetailsCost
Orders from €200
Additional delivery options do not count towards the total amount
free shipping
Orders under €200
Delivery by partners
free shipping
Orders under €200
Delivery by europefamile.com
€99
Additional delivery options
When ordering you will see the delivery options for each item. Do you choose ‘delivered today’ or ‘collect today’? You will then see for each item the time you need to order. Some services do not apply to certain postcode areas. Select members do not pay additional shipping costs for these options.
OrderDetailsCost
Evening delivery
Mon to Fri, 5:30 PM – 10:00 PM
€99
Sunday delivery
10:00-20:00
€199
Delivered today
Mon to Fri, 5:00 PM – 10:00 PM
€199
Pick up today at a europefamile.com collection point
Mon to Fri, from 5:00 PM
€199

Your entire order in 1 box

Orders from europefamile.com sales partners come from other distribution centers and can therefore be in multiple boxes. We try to ship as many items as possible in one go to reduce our ecological impact. Check your account to see if this was successful with your order. If everything cannot be delivered quickly, you can opt for free individual shipping.

Deliver to a PO Box address

You can have many items delivered to a PO box address. Exceptions are:

  • articles from europefamile.com partners
  • major household appliances
  • items heavier than 12 kilos
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