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My Account

No account yet

Create an account Create a business account

Business ordering is currently not yet possible in French.

Create an account

Manage your data and email, view your privacy

To my Details & Preferences

Forgot your password

To my Details & Preferences

My Select

Manage subscription

More information & questions

Need some more information? Here you will find it

europefamile.com app

Answer all your questions about our app

On this page:

Problems with the app?
Download ebooks
Pay
Changing data
Log out
Other problems
Not solved?

Problems with the app?

Is the app not working properly or are you unable to log in? There may be a glitch in the app. Try one of these solutions:
Restart app
  • Close the app completely (also in the background of your phone/tablet)
  • Restart the app and check if the problem has been resolved
Reset app
  • Go to the little figure in the navigation bar at the bottom right
  • Go to ‘Settings’ and ‘Return to default settings’
  • The app will restart. Check whether the problem has been resolved
Reinstall app
  • Remove the app from your phone or tablet (press and hold the europefamile.com app icon for 5 seconds)
  • Reinstall the europefamile.com app and check whether the problem has been resolved

Download ebooks

Unfortunately, you cannot download or buy e-books in the europefamile.com app. Order them on our website via your browser.

Pay

In the app you can pay with iDeal, Bancontact, Credit Card, Postpay, europefamile.com gift voucher, National Entertainment Card and Book Voucher.

Are you unable to pay? It may be that our app is having a problem or that your bank is having a problem. Try to pay via the website browser or reset the europefamile.com app .

Changing data

Address

  • Go to the little figure in the navigation bar at the bottom right
  • Go to ‘Account’
  • Go to ‘Personal data’

Delivery or billing address

  • Go to the little figure in the navigation bar at the bottom right
  • Go to ‘Account’
  • Go to ‘Address book’

password

  • Go to the little figure in the navigation bar at the bottom right
  • Go to ‘Account’
  • Go to ‘Change password’

Log out

  • Go to the little figure in the navigation bar at the bottom right
  • Go to ‘Account’ and ‘Log out’

Other problems

in the app

IP address blocked

It sometimes happens that your IP address is blocked. In general, the blockage is automatically lifted. Close the app completely and try again in 1 hour.

Buy gift cards

You can purchase physical gift vouchers in the app , but digital gift vouchers are only available via our website . You can pay with digital and physical gift vouchers in the app.

‘My sales environment’ not visible

The europefamile.com partner environment is not available in the app. It is best to use the dashboard to manage your sales account .

Not solved?

Please contact us if you are still experiencing problems.
I want to get in touch

Install the europefamile.com app and experience the convenience yourself!

Download the europefamile.com app

Your europefamile.com account

Create an account or change information

On this page:

No account yet?
Forgot your password
Change your personal information
Details about your order

No account yet?

This can be done within a few minutes.
Create an account

Forgot your password

Ask for a new password. Enter your email address and you will receive a link to set a new password.
Request new password

Change your personal information

You can adjust this in your account.
To my Details & Preferences
Questions & Problems

Wrong address entered when ordering?

You can no longer change the delivery address. Try canceling the order in your account and ordering again with the correct address. Does this not work? Please contact the residents of the incorrectly entered address.

Details about your order

You can find more information about your order in your account.

Select

Practical information about Select and Gift Savings

On this page:

Select
Gift Savings

Select

Learn more about Select
Availability of delivery options

Reasons why you may not be able to choose a Select delivery option:

  1. The item you are ordering is not a Select item. Only standard delivery options are available for these items.
  2. The delivery options are not available at the delivery address. Some options do not apply to all delivery areas.
  3. A delivery option is temporarily unavailable. This happens if the service is unexpectedly popular in a certain area and we are unable to deliver at the promised time. We do not offer the choice to avoid disappointment. Or it depends on the time of ordering. For example, after 12:00 we can no longer deliver to a collection point the same day.
Start, extend or stop Select
  • You can become a member of Select by adding it to an order, you will then receive all the Select benefits on that order. You can also become a member on our Select page .
  • Select is automatically renewed every year. You can find the exact date of this in your account .
  • You start with a 30-day trial period. You can cancel free of charge within these 30 days. Will you terminate Select after these 30 days? Then it stops after 1 year. Otherwise it will continue automatically. After your first year you can cancel Select every month.

Gift Savings

More information about Gift Savings
In brief
For every 5 euros you spend with us, you get 1 point. You can use these points to save for gifts. Points are added after the return period of the corresponding order. That is usually after 30 days.
Points and gifts for cancellation, return or termination

Points will only be added to your balance after the returns period (approximately 30 days after you receive your items). If you return or cancel items, the number of points you would receive for the value of the items will disappear.

When your Select expires, you no longer save points. You will keep your unwrapped gifts, but you will no longer be able to unwrap new gifts.

Annual reset

Every year on January 1, you start again from 0 to save new gifts. But of course we will ensure that your points from December are still added to last year’s total. So it may happen that you still unwrap a gift from last year in February.

You can find your points balance in your account . The reserved points are also listed here.

Business account

Create a purchasing account or change (users).

On this page:

Create
Validate
Forgot your password?
Request a quote for gift cards
Invoices and VAT
Pay
Users
Close

Create

(not yet possible in French)

You can create a business account at europefamile.com if:

  • your company is located in the Netherlands and registered with the Chamber of Commerce or in Belgium and registered with the Trade Register
  • you have a valid VAT number
  • you have a valid email address where you can receive the invoice. (Note: your personal and business accounts cannot have the same email address. Use a different email address or change the email address of your personal account.)
Create an account
More information about business ordering
Something goes wrong

Does an account already exist for your company?

For security reasons, only one company account is allowed per unique company number:

  • Ask the administrator of your account to add you as a user.
  • Don’t know who manages the account? Then create a new business account. After you have entered your company’s registration number, you can use the form to ask the administrator to add you as a user.

Do you suspect unlawful use?

Let us know if you think someone has wrongly used your company information.
Please contact us

Validate

You will receive a code from us within 3 working days to validate your business purchasing account. Log in with your business purchasing account and enter your validation code and click confirm. Your account is then immediately validated.
I have not received the verification code yet

Forgot your password?

Request a new password, even if the activation link has expired. Enter your email address and we will send you a link to set a new password within a few minutes.
Request new password

Request a quote for gift cards

Are you looking for a gift for your employees, customers or relations? With the europefamile.com gift card you are always in the right place and the recipient can choose from millions of items. Request a quote quickly and easily viacadeaukaart.europefamile.com

It is not possible to request a quote for other items on europefamile.com

Request your gift card quote here

Invoices and VAT

Invoices (with or without VAT) are not sent with the order. This is how you look up the invoice:

Item purchased at europefamile.com

To your billing overview
The invoice with VAT amount is in your account.

Item purchased from a europefamile.com sales partner

To your billing overview
No VAT is stated on the invoice in your account, because europefamile.com is not the selling party. Request it via the ‘VAT invoice’ button.

Pay

Payment options business account
  • Pay afterwards: via iDEAL or manual transfer (within 30 days of receiving the item)
  • Credit card: the amount is reserved and only debited after the item has been shipped
  • europefamile.com gift voucher/card, National EntertainmentCard or Book voucher/card: enter your code at the ‘Payment’ step and pay the rest of the amount in another way
  • iDEAL: for everyone with a Dutch bank account
If ordering by invoice is not possible
You will then see the reason for this in a message on the payment page. You can then pay via credit card, iDEAL or gift vouchers.
Increase credit limit
Why is payment on account not possible?

Users

Add
Give multiple employees access with their own email address and password. They will then see all placed orders and invoices. The delivery addresses are specific per user.
To delete
In your business account, click on the ‘Edit’ button behind the relevant user.
Manage users

Close

You cannot close the business account yourself. Do you want to have the entire account closed? Then send a message to our customer service with the general company details and the reason for the closure. We will then arrange this for you.

Privacy

Delete account and information about your personal data

On this page:
Data & account
Tracking settings for the europefamile.com app (iOS)

Data & account

Information about your personal data
If you order something, we need your information to ensure that we can deliver your order. We always handle your personal data with care. We take care of them and keep them safe. We would like to tell you what we do with your personal data and why we need it in our privacy policy . It also explains how you can submit a request for access to the data we have available about you.
Changing data & privacy preferences
You can always change personal data such as your address, name or email address in your account . You can also view and adjust privacy preferences there.
Remove Account
You can submit a request to delete your account via your account . For more information, see our privacy policy under ‘ What rights can you exercise with regard to your data? ‘.

Tracking settings for the europefamile.com app (iOS)

You have always arranged tracking via the cookie preferences. But if you have iOS 14.5, we will ask you for permission for this separately (and once). We do this because from this iOS version you can disable or enable per-app tracking in the settings of your device:

  • Open the Settings app
  • Scroll to europefamile.com
  • Here you can turn tracking off or on

Or arrange it directly in our europefamile.com app:

  • Open the europefamile.com app
  • Go to Account
  • Go to Terms and Conditions and Tracking Settings
You decide, always

We never use tracking without your permission. You decide. Always. With tracking we stay with you a bit, also outside the app. We don’t see what you’re doing.

  • we will not keep asking you to install the europefamile.com app
  • we will not show advertisements for items you have just ordered
  • we will not show promotions or offers that are of no use to you

Fake emails

Recognizing phishing emails & what to do

On this page:

Reliable europefamile.com senders:
Phishing / fake email explanation
Recognize a fake email
That way you don’t fall for it
Did you click on a link in a fake email?

Reliable europefamile.com senders:

We always email you from 1 of these addresses:

  • @affiliates.europefamile.com
  • @answers.europefamile.com
  • @eurofamilia.net
  • @cx.europefamile.com
  • @email.europefamile.com
  • @feedback.europefamile.com
  • @info.europefamile.com
  • @ suppliers.europefamile.com
  • @mail.europefamile.com
  • @mailer.europefamile.com
  • @partnerplatform.europefamile.com
  • @supplier.europefamile.com
  • @supplierportal.europefamile.com
  • @seller.europefamile.com
  • @ sales.europefamile.com

Phishing / fake email explanation

Phishing is the way internet fraudsters fish for your personal information and login codes. They usually use emails with inks as bait in the hope that you will click. Because then they have a bite. Phishing can also be done via telephone, WhatsApp, Facebook Messenger or text message.

europefamile.com finds your privacy and security very important and we do everything we can to prevent phishing. This way we detect fake emails and websites before they are sent or put online. Unfortunately, this does not always work. That is why it is important that you are alert to this and know what to do.

Recognize a fake email

  • the email is sloppily drafted.
  • the email contains language errors.
  • your name is not in the salutation (we always address you).
  • you must do something to prevent a large amount from being debited from your account. Such as clicking on an Iink or providing information.
  • you must click on a link to track the shipment of an item you did not order.
  • you will be invited to a competition and can win just by clicking on the link and leaving your details.

Examples of Dutch fake emails:

  • “Your account has been blocked”
  • “europefamile.com is cleaning up”
  • “On January 28, €345.23 will be debited”
  • “Authorization europefamile.com”
  • “An upgrade on your europefamile.com gift card”
  • “Congratulations europefamile.com customer!”
  • “Announcement of direct debit europefamile.com”
  • Fake email from ABN Amro
  • Fake email from PostNL

That way you don’t fall for it

  • Trust your gut feeling. If you are in doubt, do not click anything or leave any information.
  • Don’t click on links. That is the bait with which phishing fraudsters want to capture your data.
  • Never enter your details. You can always go to our app or europefamile.com (type it in yourself) to log in securely. Your invoices and outstanding payments are in your account.
  • Do not open attached files. Delete the email, also from your trash
  • Check the website address. Are there certainly no spelling mistakes or strange foreign characters in the address bar?
  • Check whether the website is secured. You can quickly see this by the green lock, the green text or a green address line.
  • Be critical of emails and offers. Spelling errors are suspect. You can look up the item on our site to check if the offer is real.
  • Only log in if you trust the environment. Do not log in if the login environment looks different than you are used to. Close all tabs to disconnect.

Did you click on a link in a fake email?

Then follow the next steps.

  1. Change your password immediately

    Also do the same for your email account and other websites where you use the password.
    Change your password

  2. Do a security scan

    Run a security scan on the device you used to open the email.

  3. Check your statements

    Please contact your bank immediately if you have left your account number or payment details. Check your account regularly for suspicious charges.

Conditions

All conditions at a glance

You can find all conditions here .

  • General sales-agreements
  • Buy terms and conditions from other sellers
  • Gift voucher conditions
  • Discount code terms and conditions

There you can also find more about:

  • Copyright
  • Privacy Policy
  • Order safely
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