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Arrange it yourself

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Track your package

The latest information about your order can be found in your account.

To your orders

Select

What it entails and what the costs are.

Information about Select

More information & questions

Need some more information? Here you will find it

To retrieve

运送至收集点

在本页面：

拾取工作是这样的

拾取工作是这样的

  1. 选择收集点

    您可以在结算时选择一个提货点。将您的订单运送至 PostNL 或 Albert Heijn 提货点。

    对于大型/重型物品或来自合作伙伴的物品，并不总是可以收集。

  2. 等待您的电子邮件

    当您的订单在提货点准备好时，我们会向您发送电子邮件。

  3. 带上身份证明。

    您领取您的包裹。请携带确保身份证件，否则工作人员将无法识别您。电子邮件中的身份已保留期限。
疑问和问题

“选择收集点”不可用？

现在该物品还不可能被运送到收集点。例如，由于空间有限，我们无法将大件物品运送到收集点，由于安全原因以及合作伙伴的物品，我们也无法将大件物品运送到收集点。

还有其他人来接吗？

有可能的，他/她的ID详细信息会被记录下来。

你接机晚了吗？

在存储期限（电子邮件中绑定）之后，您的包裹将被自动退款。然后您将收到退款，最好重新订购。

Delivery of large items

在本页面

送货服务可能会有所不同。订购时您将收到更多信息。您还有疑问吗？请联系我们的合作伙伴。

大件物品

例如，考虑电视、蹦床或家具。我们按照标准将这些物品送到您的前门。然后，您可以自行拆开设备包装、移动并自行安装。

  • 电动自行车

当您下订单时，您可以选择我们交付设备的日期。

你家没有电梯吗？

您住在没有电梯的公寓吗？如果可以通过楼梯轻松到达，我们的送货人员会将您的新设备运送到三楼（包括三楼）。

为旧设备提供规则

你可以在这里找到它

Problems with delivery

Too late, wrong or unexpected

On this page:
When will your package arrive?
Received the wrong item?
Received an unexpected package

When will your package arrive?

In your account you can see where your order is. We, our partners and our delivery staff do everything we can to meet the promised delivery time. We will email you as soon as that fails.
To your orders
Questions & Problems

Should your package have already been delivered?

We may not deliver everything at the same time. Partners often send their articles themselves and you will receive them separately from europefamile.com articles. Check the current status of the order in your account . Also check whether the neighbors have accepted your package. Is it still not correct? Please contact us via our chatbot:
Contact

No track & trace?

For some items we cannot show a track & trace code because the package was sent without a label. Check your account for the latest status of your package.

Received the wrong item?

  1. Register the item for return in your account.

    Register the item that you actually ordered, but did not receive, as a return .

  2. Send the article

    So send the item you did not order.

  3. Order the correct item yourself (again) and you will receive it the fastest.

    Are you having trouble with the above explanation? Please contact us.
    Contact

Received an unexpected package

Have you received something even though you had not ordered anything? There could be several things going on:
Not addressed to you?
Then something went wrong, it is best to contact customer service.
Contact
Addressed to you, without payment instructions?
Then it is probably a gift. If the item is wrapped in gift paper, you may also have received a personal message. You do not have to do anything.
Addressed to you, with payment instructions?

Then it concerns an incorrect order. To avoid payment reminders, please return the order.

europefamile.com returns Answer number 1 Veerweg 16 5140 VA Waalwijk Netherlands

Deliver it for free to a PostNL parcel point, or send it by letter. You do not have to report it back. Please keep your shipping receipt so we can track your item if something goes wrong.

Contact

Delivery options and costs

Shipping costs, evening delivery and more

On this page:

Find information about delivery options, shipping and shipping costs here.
Your entire order in 1 box
Deliver to a PO Box address

Find information about delivery options, shipping and shipping costs here.

Standard shipping (within NL and BE)
Select members pay no additional shipping costs for all shipping options (€119.99 per year)
OrderDetailsCost
Orders from €200
Additional delivery options do not count towards the total amount
free shipping
Orders under €200
Delivery by partners
free shipping
Orders under €200
Delivery by europefamile.com
€99
Additional delivery options
When ordering you will see the delivery options for each item. Do you choose ‘delivered today’ or ‘collect today’? You will then see for each item the time you need to order. Some services do not apply to certain postcode areas. Select members do not pay additional shipping costs for these options.
OrderDetailsCost
Evening delivery
Mon to Fri, 5:30 PM – 10:00 PM
€99
Sunday delivery
10:00-20:00
€199
Delivered today
Mon to Fri, 5:00 PM – 10:00 PM
€199
Pick up today at a europefamile.com collection point
Mon to Fri, from 5:00 PM
€199

Your entire order in 1 box

Orders from europefamile.com sales partners come from other distribution centers and can therefore be in multiple boxes. We try to ship as many items as possible in one go to reduce our ecological impact. Check your account to see if this was successful with your order. If everything cannot be delivered quickly, you can opt for free individual shipping.

Deliver to a PO Box address

You can have many items delivered to a PO box address. Exceptions are:

  • articles from europefamile.com partners
  • major household appliances
  • items heavier than 12 kilos

Give old device

Environmentally friendly processing

On this page:

You now buy an Bicycles and OEM from a europefamile.com partner:
You now buy an Bicycles and OEM from europefamile.com:

You now buy an Bicycles and OEM from a europefamile.com partner:

Are you purchasing a new Bicycles and OEM from one of our selling partners on europefamile.com? Please contact this partner to see if they can take your old device. The rules below only apply to items you buy at europefamile.com.
Contact the partner

You now buy an Bicycles and OEM from europefamile.com:

Rules of the game

Order a new Bicycles and OEM (with europefamile.com as the seller) and give the old one for free. The collection is final and your device will be processed in an environmentally friendly manner and in accordance with legal regulations.

  1. The new device must not be larger or smaller than the old device
  2. The package will only be taken if there is space in the delivery person’s van
  3. Create a label via uw.postnl.nl/verzend . (Choose ‘Package’, destination country ‘Netherlands’ and size ‘0-23 kg’)
  4. Address details: europefamile.com E-waste, Answer number 2002, 2130RH Hoofddorp
  5. Stick the label on the box
  6. Leave the package ready at the front door
Large household 
  • Bicycles and OEM light bikes and motorcycles
Small Bicycles and OEM
  • comes in sturdy packaging
  • is empty and clean, freed from liquids and grease
  • loose parts are well packed and secured
  • is smaller than 175 x 78 x 58 cm
  • weighs less than 30 kilos
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